Contact us
Email support@platedebt.com. A real person reads every message, usually within a day. Tell us what happened and, if you can, which screen you were on.
Report a restaurant, a name, or a person
In the app, long-press (or swipe) a restaurant in the "Where are you?" list, or long-press a diner at a table, and choose Report. You can also block a diner or hide spots from whoever added one. We review every report within 24 hours and remove content and accounts that break the Terms of Use. You can also email reports to support@platedebt.com.
Premium and scan packs
- Restore purchases: on the Me tab, tap "Get Premium or scan packs", then Restore. Scan pack credits are tied to your Plate Debt account, so signing in on a new phone brings them back.
- Cancel Premium: in iOS Settings, tap your name, then Subscriptions. Deleting the app or your account does not cancel it.
- Refunds: Apple handles payments and refunds at reportaproblem.apple.com.
AI plate scans
Scans send your plate photo to Google Gemini to identify the food. We keep the list of foods it finds, not the photo. You can turn AI scans off on the Me tab. A scan that finds nothing does not use a credit.
Delete your account
On the Me tab, tap Delete account. It removes your account and its data right away. If that doesn't work, email us from the address on your account and we will delete it for you.
Privacy
What we collect and why is in the Privacy Policy.